Privacy policy

This Policy describes what personal data Puhastuskeskus collects when you use the website and services, how we use, store, and protect it.

1. Who we are

Puhastuskeskus is a carpet dry-cleaning company registered in Estonia. Address: Tallinn, Harjumaa. Email: info@puhastusest.ee. Phone: +372 5555 5555.

2. What data we collect

When placing an order: name, phone, address, carpet to pick up, carpet info (type, size), payment details.

When visiting the site: IP address, browser, pages, session time (cookies). More info in our Cookie policy.

When contacting us: email address and message content.

3. How we use the data

1. Processing and fulfilling carpet-cleaning orders.
2. Communication with the customer for coordination and logistics.
3. Invoicing and financial reporting.
4. Service improvement based on feedback.
5. Compliance with Estonian and EU legal requirements (GDPR).

4. Data sharing with third parties

We do not sell or transfer your data to third parties, except: (a) service providers (couriers, payment systems) — to the extent needed to fulfill the order; (b) government authorities upon a lawful request.

5. Retention period

Order data is kept for 3 years per accounting requirements. Marketing data — until consent is withdrawn. Cookies — per the settings described in the Cookie policy.

6. Your rights

You have the right to: access your data, correct it, delete it, restrict processing, withdraw consent; receive a copy of your data in machine-readable format. To exercise — email info@puhastusest.ee. We respond within 30 days.

7. Security

We use technical and organizational measures to protect data: encrypted connection (HTTPS), restricted employee access, regular backups.

8. Policy changes

For significant changes we notify on the site and by email. The last update date is shown at the top of the document.

9. Complaints

If you believe we've violated your data protection rights, you may file a complaint with the Estonian Data Protection Inspectorate (aki.ee).